Privacy Policy – Find The Other Box

1) What this Privacy Policy covers

This Privacy Policy applies to information we collect when you:

• Create or manage an account.
• Browse, search, or view listings.
• Create listings and upload photos/content.
• Message other users through in-app chat.
• Purchase paid features (if/when offered).
• Contact support.
• Interact with the Service from a browser or mobile device.

2) Information We Collect

A) Information you provide

We may collect:

• Account information, such as your name, email address, and password.
• Profile information, including your profile picture and bio.
• Content you create or upload, such as listings, photos, and other materials.
• Messages you send through our in-app chat.
• Payment information, if you purchase paid features.
• Communications with our support team.

B) Information collected automatically

When you use the Service, we may collect:

• Device information, such as your IP address, browser type, and operating system.
• Usage information, including pages visited, time spent on the Service, and interactions with content.
• Cookies and similar technologies to collect information about your activity and preferences.

3) Cookies & analytics (Google Analytics)

Cookies

We use cookies and similar technologies to:

• Keep you signed in (where applicable).
• Maintain session and security features.
• Remember preferences.
• Improve site functionality and reliability.

You can control cookies through your browser settings. If you disable cookies, parts of the Service may not work properly (for example, staying logged in).

Google Analytics

We use Google Analytics to understand how users interact with the Service (e.g., which pages are visited, how long users stay, and what features are used). This helps us improve usability, performance, and the overall experience.

Google may collect information through cookies and similar technologies. Learn more about how Google uses data here:https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics with Google’s browser add-on (where available):https://tools.google.com/dlpage/gaoptout

4) How we use information

We use information to:

• Operate the Service (accounts, listings, search, messaging, notifications).
• Facilitate connections between resellers (including enabling conversations and showing listing details).
• Improve matching and discovery (search relevance, marketplace quality, and feature improvements).
• Maintain safety and security (fraud prevention, abuse detection, investigations, enforcement of rules).
• Provide support and respond to requests.
• Communicate with you about account, security, or service updates.
• Comply with legal obligations where required.

Messaging & chat uploads

When you use in-app chat, we process the messages and photos you send to deliver the messaging feature. Chat content is visible to the participants in that conversation. We may access or review messages and attachments when necessary to investigate reports, enforce our policies, maintain safety and security, or comply with legal obligations.

Notifications (email and future SMS)

We may send service-related notifications by email and, if enabled in the future and you opt in, by SMS/text message. Message and data rates may apply. You can manage notification preferences where available.

5) How information is shared

We do not sell your personal information. We may share information in limited situations:

A) With other users (marketplace visibility)

To make the marketplace work, some information you choose to share is visible to other users, such as:

• Your display name (either your real name or your handle/username, depending on your settings).
• Your listings and listing content (photos, descriptions, box metadata, and general location fields you include).
• Messages and photos you send in in-app chat.

Email addresses are not displayed to other users.

B) With service providers (processors)

We may share information with vendors who help operate the Service (for example, website hosting, security services, and analytics providers like Google Analytics). These providers are permitted to process information only to perform services for us and under our instructions.

C) Payment processing (Stripe)

If you purchase paid features, payments are processed by Stripe (or another third-party payment processor we may use). Stripe processes payment information according to its own terms and privacy policy. We do not store your full credit card number on our servers.

D) For safety, legal, and compliance reasons

We may disclose information if we believe it is reasonably necessary to:

• Enforce our Terms of Service or Community Guidelines.
• Protect the rights, safety, and security of users or the public.
• Investigate suspected fraud, abuse, or security incidents.
• Respond to lawful requests from authorities.

E) Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. If required, we'll provide notice of material changes.

6) Your choices & controls

A) Update your information

You can update certain profile details in your account settings (where available).

B) Display name controls

You can choose whether to show your real name or yourhandle (username) in different areas of the Service, including public-facing listings and your user profile/experience in the platform.

C) Notifications

You can manage notification preferences (where available) so you only receive the alerts you want.

D) Account deletion and data export

You can request account deletion or a data export by emailingsupport@findtheotherbox.comfrom the email address associated with your account.

To protect users, we may ask you to verify your identity before completing a request.

Note: We may retain certain information as required for security, fraud prevention, dispute resolution, or legal compliance. Also, content you shared with others (such as messages) may not be fully removable from their records.

7) Data retention

We keep personal information only as long as necessary to:

• Provide and improve the Service.
• Maintain security and prevent abuse.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

When information is no longer needed, we take steps to delete it or de-identify it.

8) Data storage (including listing photos)

Listing images and media you upload are currently stored on our servers. As the Service grows, we may move storage to trusted third-party infrastructure to improve performance and reliability. If we do, this Privacy Policy will be updated accordingly.

9) Security

We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is 100% secure, but we work to maintain safeguards appropriate to the Service.

If you believe your account has been compromised, contactsupport@findtheotherbox.com.

10) Children’s privacy

The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to remove it.

11) International users

If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States and/or other locations where we or our service providers operate.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the Effective Date. If changes are material, we may provide additional notice (for example, through an in-app message or on-site notice).

We encourage you to review this Privacy Policy periodically to stay informed about our practices.

13) Contact

For privacy questions or requests:support@findtheotherbox.com

For formal/legal inquiries:legal@findtheotherbox.com